FREQUENTLY ASKED QUESTIONS
All the products on display are handmade by Burel Factory or its partners. As such, it is not possible to guarantee that they are always exactly the same as depicted in the image. Much of the charm and value of these products comes from the fact that manual work is unrepeatable and unique, as well as from the quality of the materials we use.
After the successful purchase of the product, you will be able to view the sales receipt on your registered email address.
1 )Return And Exchange is at sole discretion of Ma Masala Trading.
2 )Returns and Exchange is applicable within 24 hours of Delivery ,any claims raised after that will not be accepted.
3 )Returns And Exchange are only applicable if the product is received in damaged condition,no claims can be raised for reasons like “ Change of Mind”.
4 )If the product is received in damaged condition , returning shipping charges will be borrrow by Ma Masala Trading,after receiving the damaged product
We are diligently working towards fulfilling the customer demands. We assure that the product are restocked under 2 weeks of time.
We ship the orders all over India.